Warranty & Renewal Standards
Clear, honest terms. Here is how our 15-day checking warranty works, how you can add 1-year repair coverage, and exactly what “Renewed” means.
15 Days Checking Warranty
Every phone purchased from DMM.ae includes a complimentary 15 Days Checking Warranty starting from the moment the courier hands you the package. This gives you ample time in your daily routine to test every feature of your phone.
- Touch response, true tone, and display uniformity
- Camera modules, autofocus, optical stabilization, and flash
- Biometric unlock (Face ID / Touch ID / In-screen Fingerprint)
- Calling, earpiece, speakerphone, and noise cancellation mics
- Charging speed, battery life, Wi-Fi, and 5G/4G connectivity
1-Year Repair Warranty (+AED 150)
Want complete peace of mind for an entire year? You can add our 1-Year Extended Repair Warranty for just AED 150 directly on any product page, in your cart, or during checkout.
Internal hardware failures, audio/speaker malfunctions, camera faults, charging ports, and power distribution components under ordinary usage.
Simply WhatsApp our Dubai service hub with your order number. We arrange courier pickup and handle the certified repair with zero hidden costs.
What “Renewed” Means at Dubai Mobile Market
Certified by our professional US renewal team
1. Cosmetic Changes Only (Body & Glass)
If a phone had scratches on its body or glass, those parts were replaced using original parts. You receive a phone in like-new aesthetic condition with zero scratches.
2. Fresh Battery Cells (100% Health)
Battery cells were refreshed with new original-spec cells to guarantee 100% battery health. You don't have to suffer from degraded 70% batteries that drain in hours.
3. Guaranteed Motherboard Never Repaired
No repairing was done to the motherboard. We strictly guarantee the main logic board is un-repaired, original factory hardware. Only cosmetic and fresh battery renewal is performed.
4. Box & Charging Cable Included
Every phone comes complete with protective packaging box and charging cable, fully prepped for immediate use.
Older models like iPhone 11, 12, 13 or Samsung Galaxy S20, S21 are several years old. If you look for an “unopened” phone from those generations, the battery will be deeply degraded and the chassis will be full of scratches.
You can check major UAE online selling platforms: they are selling these exact renewed models, but at substantially higher prices due to marketplace commissions. DMM.ae gives you direct access to the same certified renewed quality with honest pricing, 15 days checking warranty, and Cash on Delivery.
Warranty Exclusions
Warranty coverage does not apply to:
- Physical drops, shattered glass, or cracked screens after doorstep delivery inspection
- Liquid intrusion or submersion beyond manufacturer ratings
- Unauthorized repairs by non-certified third parties
- Software modifications or jailbreaking that corrupt device firmware